快赢彩票下载安装到手机 www.znhur.com.cn Studies prove that it can cost 5 times more to attract a new customer compared to retaining a customer. Great customer service is key to retention and therefore it is critical for a business to provide consistently excellent service. With new technologies being introduced to the market, customer service teams need to be even better equipped to work with limited face-to-face interaction while being culturally and emotionally educated.
This course runs over 3 days with 3 hours a day of live interactive learning with an instructor, complemented with case studies and other learning materials to study at your own pace each day. This course will help you develop an understanding of customer service; key skills to create lasting and satisfying relationships with customers; and to deal with customer conflict resolution from an aviation perspective. A must have to keep up with the demands within this global industry which is experiencing an increasing number of passengers and operates within a constantly changing and challenging environment.
Upon completing this course you will be able to:
This course is recommended for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
Further training Graduates of this course can apply for the Harvard ManageMentor? (HMM) distance learning program at a special graduate price.
The virtual sessions will be held on the 3 following Mondays; May 20th, 27th and June 3rd. The course is scheduled in CET time zone from 9am to 12pm for each session.
The virtual sessions will be held on the 3 following Mondays; October 21st, 28th and November 4th. The course is scheduled in CET time zone from 2pm to 5pm for each session.
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