The cost of mishandled baggage
According to the SITA 2018 Baggage Report, the overall cost of mishandled bags to the industry was US$2.3 billion in 2017. Nevertheless, this is a sizable reduction on the US$4.22 billion mishandling cost racked up in 2007. The BRM is doing its part to continue the vast improvement since then.
Improving baggage operations
The BRM is designed to provide insight into the key features of baggage operations.
To ensure the greatest possible accuracy and relevance, the content for this manual has been gathered through intensive collaboration across all those with a stake in baggage management. It presents potential issues that might occur along a generic baggage chain and ways to overcome them with global best practice guidance.
Topics include:
- How to set corporate baggage policy
- Reference source for baggage tracing and claims offices
- Guidance on reducing mishandled baggage
- Understanding baggage tag design and baggage messages
- 100+ solutions from the IATA Baggage Improvement Program (BIP)
- "Chapter 2 - Baggage Handling" of the Airport Handling Manual that has 18 baggage related resolutions and recommended practices. For the remaining 29 resolutions and recommended practices related to baggage, including resolution 753, please refer to the Passenger Services Conference Resolutions Manual (PSCRM) and look out for the BRM/PSCRM combo.
3rd edition updates
Some of the key updates include:
- IATA Resolution 753 - Further explanation on the core tracking points, including primary and secondary data elements, and its relation with the resolution requirements. Specific information on when and how a tracking point can be recorded.
- Reflight and Reroute - Preparing for the significant changes coming in this area, starting with the alignment of the procedures across the industry.
- Interim expenses - Update of the "Arrival" step with these expenses, also referencing relevant IATA resolutions.
- Industry figures - Update of the baggage performance numbers.
- Resolutions and Recommended Practices - Latest list of relevent Resos and RPs for baggage.
- Baggage Problems and Solutions - Alignment of this section with the Baggage Journey section.